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Terms & Conditions
Catch Airtrain to all Gold Coast stations or continue on with tram to the beachside suburbs - all inclusive.
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Brisbane's Airtrain
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Terms and Conditions
1. Tickets
You may purchase tickets for Airtrain services on this site when travelling to or from Brisbane Airport and any Brisbane City, Suburban station or G:link tram stop.
When you purchase Airtrain tickets you may be asked to provide personal information to help verify your identity and process your purchase. Airtrain will treat your personal information in accordance with our Privacy Statement.
Please note: Airtrain does not operate a 24 hour train service. It is imperative that you check the timetable before confirming a booking.
It is the customer’s responsibility to check for scheduled track work within seven days of travel and to plan their journey allowing extra time for these disruptions.
Fares and timetable information of Airtrain services may change without notice.
Airtrain recommends travel insurance as a protection for unforeseen events that are outside of Airtrain’s control.
2. eTickets
If you purchase an eTicket on this site, you must pay the advised price and agree to the payment, and terms and conditions for those services.
eTickets are valid for travel for two days either side of the travel date. Outside this two day period your eTicket will be invalid.
When travelling on an eTicket your ticket will be scanned when arriving or departing at the Domestic or International Airport station. You will need to have a paper copy or your eTicket available on your smart phone, while travelling onboard the train to be viewed by revenue protection staff when requested.
Your ticket is valid for the stations selected when booking. You are unable to travel from a different station.
3. Paper Tickets
Paper tickets can be purchased at an Airtrain station (Domestic and International Airports), Queensland Rail stations, and G:link tram stations.
A valid ticket must be purchased for children (aged 5-14).
There are no requirements to have a ticket for children (aged under 5).
To claim a refund for a paper ticket purchased from an Airtrain station that has not been used for travel, please see the station ticket counter within one hour from the time of purchase. After this time no refund will be available.
If you bought a paper ticket from a fare machine at a Queensland Rail station or G:link tram station and did not receive the correct change, you can apply for a refund through Translink.
4. Translink go card
At the Domestic and International Airport stations you can purchase Translink go card. On the go card you can also top-up, check the balance, change the expiry date (within the 255 days grace period), and obtain a refund on the go card deposit/ balance at the stations.
To obtain a refund the go card must be in credit, and it is limited to a maximum of $50. When an unused travel credit refund is issued, your go card must be surrendered and it will be cancelled. To obtain a refund over $50, you will need to apply for a refund through Translink.
If you have been charged an incorrect fare on your go card, you can apply for a balance adjustment through Translink.
For full terms and conditions please see Translink.
5. Smart Ticketing
At the Domestic and International Airport stations you can travel using the Translink Smart Ticketing system which allows for payment with Visa, Mastercard, or American Express, contactless debit or credit card, smartphone, smart watch, or smart device.
If you do not tap off at the end of your journey using Smart Ticketing, you will be charged a fixed fare for your travel.
To enquire about fares paid using Smart Ticketing payment methods and you would like to check your trip history, you can call Translink on 13 12 30.
To request a refund call Translink on 13 12 30. You will need to provide Translink with:
- The station and time you tapped on
- The card or device details you tapped on
- A copy of your Airtrain ticket
For full terms and conditions on Smart Ticketing please see Translink.
6. Ticket Books (product discontinued)
Airtrain ticket books (books of 10 Brisbane City, Zone 1, and Gold Coast tickets) are non-refundable.
Ticket books can be exchanged up to 90 days following the expiry of the ticket.
Ticket books will not be reissued if they are lost.
For information on Airport staff Airtrain ticket books (see section 7).
7. Brisbane Airport Staff Tickets
Airport workers tickets are a privilege, if misused or the Terms and Conditions are not adhered to, Airtrain staff have the right to refuse to sell tickets to the Airport staff member (this includes Digital tickets).
- All staff must produce an ASIC card, Airport Staff ID, or letter (physical or digital) confirming their employment which includes Staff Full Name, Employer, and Employer contact details at the airport when purchasing paper tickets, or when requested by Airtrain.
- The employment letter is required to be updated every 12 months, or on request by Airtrain.
- This offer is valid for Brisbane Airport workers only. Paper Weekly Tickets or Book of 20 Tickets can be purchased at the International and Domestic Stations. The Paper Weekly tickets are also available to be purchased at Central Station.
- Airport workers can only purchase the Digital Workers Weekly tickets through the Airtrain website once they have applied and been approved in the system. The Airport staff member is then sent an email with their user ID (if successfully approved). After this, they then need to set their password to confirm their account, log into the booking portal and purchase tickets for travel.
- If the Airport worker has a valid paper ticket and purchases a digital ticket for the same time period, no refund will be approved for the difference as digital tickets have the flexibility to select a commencement date up to one week in advance.
- All Brisbane Airport staff must hold a valid ticket. If not, you will be required to pay the full fare for the journey to the airport before purchasing a new physical workers weekly ticket or book of 20 tickets.
- Workers tickets are valid for Airport Stations, Eagle Junction, Wooloowin, Albion, Bowen Hills, Fortitude Valley, Central Station, Roma Street and South Brisbane.
- All Brisbane Airport staff must behave respectfully to Airtrain staff and customers at all times, especially when presenting tickets to staff. Airtrain has a zero tolerance to any form of verbal and/or physical abuse. Acts of abuse or disrespect towards Airtrain staff or customers will not be tolerated and may result in ticket privileges being revoked.
- Tickets are non-refundable and cannot be used by another person. Tickets will not be reissued if they are lost.
- Airport workers who have applied for Digital weekly tickets can be rejected. Grounds for rejection include, but not limited to; insufficient ID proof, unclear or expired ID proof supplied, previous breach of Airtrain Terms and conditions.
- In the event of ticketing privileges being revoked, the affected staff member may not be able to use any remaining value of tickets (Book of 20 tickets, paper weekly ticket or Digital weekly ticket) and the value may be forfeited.
- Terms and conditions are subject to change without notice.
8. Corporate Staff Airtrain Tickets
Corporate staff Airtrain tickets are a privilege, if misused or the Terms and Conditions are not adhered to.
- All staff that hold a Corporate staff Airtrain ticket must produce an ASIC card, Airport Staff ID, or letter (physical or digital) confirming their employment with the business listed on ticket when requested by Airtrain.
- The employment letter is required to be updated every 12 months, or on request by Airtrain.
- This offer is valid for Brisbane Airport businesses only and tickets can only be purchased at the Domestic or International Airtrain stations upon request.
- All staff using a Corporate Staff Airtrain ticket must hold a valid ticket and proof of employment. If not, you will be required to pay the full fare for the journey to the airport.
- Corporate staff Airtrain tickets are valid for Airport Stations, Eagle Junction, Wooloowin, Albion, Bowen Hills, Fortitude Valley, Central Station, Roma Street and South Brisbane.
- All staff using this ticket must always behave respectfully to Airtrain staff and customers, especially when presenting tickets to staff. Airtrain has a zero tolerance to any form of verbal and/or physical abuse. Acts of abuse or disrespect towards Airtrain staff or customers will not be tolerated and may result in ticket privileges being revoked.
- Tickets are non-refundable. Tickets will not be reissued if they are lost.
- Terms and conditions are subject to change without notice.
9. Changes, Cancellations, and Refunds
If you require a change to your eTicket booking please email [email protected] or call the office on 1800 119 091.
eTicket changes (including change of date and change of name) will be considered if requested prior to the date of travel. A new eTicket or confirmation will be emailed with the correct details.
Please note that there is no refund on a booking once changes have been made to the original booking.
All cancellation and refund requests must be requested in writing by the ticket holder. To apply for a refund, email [email protected] or send an enquiry through the Airtrain website.
You can apply for a cancellation refund up to 72 hours prior to the date of travel, without incurring any fee. Within 72 hours of the date of travel a $5.00 (per adult) administration fee will apply. The administration fee will be deducted from your booking balance upon refunding.
Please note a refund is not available in the following circumstances:
- Cancellation requests on or after the original date of travel.
- On a return booking, on or after the date of the first ticket.
- Once a booking has been changed.
- The booking was made with a special offer or promotional offer.
- If your travel was disrupted due to circumstances beyond the control of Airtrain or scheduled track work.
Refunds are not applicable to the following products:
- Brisbane Airport staff tickets (see section 7).
- Ticket books (see section 6).
- Paper tickets outside of the allocated timeframe (see section 3)
For refunds on go card and tourist passes (Translink smartcards) please see the guidelines listed under section 4.
For Smart Ticketing refunds please see the guidelines listed under section 5.
10. Special offers
A. Kids Travel Free
Children aged up to and including 14 years of age, travel free between the Brisbane Airport and Brisbane City stations when accompanied by a paying adult.
In order to receive your free child travel, an adult must purchase either an eTicket online or a paper ticket at the same time as the child’s from an Airtrain stations (Domestic and International Airport stations) or Queensland rail ticket counter. This offer does not apply to go card or Translink smart card products.
Each child (5-14 years) needs a valid ticket to travel on the Queensland Rail train network. Children 4 years and under are considered infants and do not require a ticket.
The offer is only available between the Domestic and International Airport stations and City Stations. The list of city stations includes South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction.
If you are travelling from a Queensland Rail station that is unattended, the child ticket is required to be purchased from a vending machine. The Airtrain fare will be free between Brisbane Airport and Brisbane City.
eTicket terms and conditions also apply to this offer.
Valid until further notice. All information is correct as of July 2022. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
B. Queensland Government flat rate fares initiative (offer ended)
- Valid for travel between 5 August 2024 – 9 February 2025.
- This offer is not able to be pre-booked before 5 August 2024.
- The half price fare offer is only applicable on adult fares between Brisbane Domestic and International Airport stations and Brisbane City stations (Eagle Junction, Wooloowin, Albion, Bowen Hills, Fortitude Valley, Central, Roma Street, and South Brisbane). All suburban train stations and G:link tram stations will be charged under the Queensland Government 50 cent fare offer – https://translink.com.au/tickets-and-fares/50-cent-fares
- This ticket is transferable for a name change or a date change before 9 February 2025. To transfer this ticket, you must notify us before the date of travel. If you require a date change after 9 February 2025, the cost of your ticket will be credited to your new booking, you will be charged the price difference.
- This offer is not valid in conjunction with other offers (excluding Kids Travel Free).
- eTicket terms and conditions also apply to this offer.
- All information is correct as of June 2024. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
C. 15% Online Discount – City Stations only
Offer is available for pre-purchased tickets online at airtrain.com.au. This offer is only applicable to adult tickets.
The offer is only available between the Domestic and International Airport stations and City Stations. The list of city stations includes South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction.
No refunds on or after the date of travel.
eTicket terms and conditions also apply to this offer.
Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
Valid until further notice. All information is correct as of 10 February 2025. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
D. $16 City Group Fares
The travelling party must have a minimum of two adult tickets purchased and travel together at all times, throughout the entire journey in both directions.
Offer is available for pre-purchase online or at an Airtrain station.
No refunds on or after the date of travel.
The offer is only available between the Domestic and International Airport stations and City Stations. The list of city stations includes South Brisbane, Roma Street, Central, Fortitude Valley, Bowen Hills, Albion, Wooloowin and Eagle Junction.
eTicket terms and conditions also apply to this offer.
Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
Valid until further notice. All information is correct as of 10 February 2025. Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
E. Return For Free (offer ended)
Offer must be used for a return trip for Airtrain services or Airtrain and Tram services only. Customers pay for the first journey at full paper ticket price and get the return journey free. Airtrain and tram includes a surcharge of one Translink zonal fare each way, as this portion is a third party product.
This offer is only applicable on Adult fares. Children and Concession fares are excluded.
This offer excludes Interterminal transfers, Ticket books, Airport staff weekly ticket, Airport staff book of 20 tickets, Translink smartcards (go card, go explore, go seeQ).
This offer is available through Airtrain website only.
This ticket is non-refundable but transferable for a name change or a date change. To transfer this ticket you must notify us before the date of travel. To purchase a refundable ticket, book two separate one-way tickets.
The offer is available between the Domestic and International Airport stations and South East Queensland Rail stations and G:link tram stations as identified here.
This offer is not valid in conjunction with other offers.
eTicket terms and conditions also apply to this offer except for Kids Travel Free.
Airtrain reserves the right to make changes without prior notice and to withdraw the scheme at any time.
This offer is no longer valid. Offer ended on 1 May 2024.
11. QIMR Berghofer Medical Research Institute
All donations to QIMR Berghofer Medical Research Institute are non-refundable, this is due to the fact that 100% of the donations received go directly to the QIMR Berghofer Medical Research Institute. This includes but is not limited to:
- Online Booking Form
- Directly via the QIMR Berghofer website
- Tap-to-donate card readers located at both domestic and international terminals
- Cash collection tins at the international terminal
